The Travel Co. Arrow Travel Warnings & Alerts
El Dorado/Azul Cancun Q&A
1. Is it safe to visit the Riviera Maya and your properties?
a. There have been no reports of incidents in the Riviera Maya, where El Dorado Spa
Resorts & Hotels and Azul Hotels by Karisma are located. The isolated, drug-related
incident that took place outside of Cancun earlier this month was more than 100
miles in the opposite direction of Riviera Maya, and did not involve everyday citizens
or tourists.
b. We have been reassured by the tourism ministry that Riviera Maya remains a safe
tourist destination.
c. Border towns including Chihuahua and Tijuana, which are the focus of such
violence, are more than 1,500 miles and 2,000 miles from Riviera Maya, respectively.

2. Wasn't there a travel advisory cautioning travelers about popular tourist areas like
Los Cabos and Cancun?
a. No, the Mexico Tourism Board maintains that Mexico remains a safe tourist
destination, further reassuring that popular tourist destinations including Los Cabos,
Puerto Vallarta, Cancun, and the Riviera Maya (where El Dorado Spa Resorts &
Hotels and Azul Hotels by Karisma are located), all remain safe for visitors.
b. The U.S. Department of State also issued a travel alert warning U.S. citizens about
dangers in border towns.

3. Are reports that the Cancun Airport has been taken over by the military true?
a. Despite the proliferation of rumors, there are no formal reports indicating the
takeover of the Cancun Airport by military officials.

4. What are you doing to ensure the safety of current guests?
a. We are committed to providing our guests with exceptional and memorable
experiences and their satisfaction is our top priority.
b. El Dorado Spa Resorts & Hotels and Azul Hotels, by Karisma are closed to outside
persons. Further, we employ 24-hour security to help ensure the safety of our
guests.
c. Riviera Maya remains a safe tourist destination and because there have been no
reports of violent incidents in the area, we do not feel the need to increase security at
El Dorado Spa Resorts & Hotels and Azul Hotels by Karisma.

 

Despite the negative publicity surrounding drugs and recent violence at the Mexican border, El

Dorado Spa Resorts & Hotels and Azul Hotels by Karisma remain safe travel destinations for

visitors. We continue to monitor the situation daily and have been reassured by the tourism ministry

that popular tourist destinations, including Los Cabos, Puerto Vallarta, Cancun, and the Riviera

Maya – where our properties are located – all remain safe for tourists. Border towns, including

Chihuahua and Tijuana, which are the focus of such turmoil, are more than 1,500 miles and 2,000

miles away from Riviera Maya, respectively. There have been no reports of incidents involving

everyday citizens or tourists in the Riviera Maya, and the isolated, drug-related event that took place

outside of Cancun earlier this month occurred nearly 150 km in the opposite direction of Riviera

Maya.

The management staff of El Dorado Spa Resorts & Hotels and Azul Hotels by Karisma is

committed to providing our guests with exceptional and memorable experiences, and their safety

and satisfaction will continue to be our top priority.

Please direct any media inquiries regarding this matter to Jennifer Myres at 619-234-0345 or

myres@formulapr.com.

Karisma Exec Speaks Out About Violence in

Mexico, Says Riviera Maya is Safe

Mar 03, 2009

By: Joe Pike

TravelAgentCentral

Mandy Chomat

Agent

, vice president of marketing and sales for Karisma Hotels & Resorts, vented to TravelTuesday about the false belief by consumers that the Riviera Maya and other non-U.S. bordering

Mexico

with other ongoing violence in Mexico prompted the

all Americans planning to travel to Mexico.

What gets lost in the alert, however, is the fact that only U.S. bordering towns, mainly

been the scenes of the crime. But the Riviera Maya,

crime scenes, are being found guilty by association in clients' eyes and Chomat can’t take it anymore.

In a one-on-one phone interview, Chomat told us that operators and agents, now, more than ever, need

to stress to their clients that not all of Mexico is unsafe. Despite attacks near the U.S border, other

territories like the Riviera Maya have remained just as safe as they've always been. Although repeat

customers will continue to flock to Karisma’s Riviera Maya properties, Chomat is concerned that the

exaggerated news may turn off honeymooners and other first-time visitors.

“It’s frustrating because what is going on in

the Riviera Maya or other parts of Mexico that are no where near where the violence is occurring,”

Chomat told us. “We’ve even gone as far as to show operators and agents maps to point out how far away

our destination is from the border towns.”

Chomat isn’t alone in his frustration. He said he recently met with hoteliers from Los Cabos and other

regions in Mexico that were being unfairly linked to the violence. “People see a warning to Mexico and

think its all of Mexico,” Chomat says. “I don't think they realize how big of a country it really is. We really

need agents and operators to stress this fact to them.”

Chomat recently visited the Riviera Maya and vouches for the territory's safety. “It is not a border town,

there are no drug routes here, this is a tourist destination,” he argues. “There is tight security at all of

our hotels and about 95 percent of our clients use private transfers from the airport.

“I don’t know how long it is going to take for everything in Mexico to return to normal, it could take some

time,” he continued. “But the belief that the Rivera Maya is unsafe is something that needs to be taken

care of right now. We need all the help we can get to spread the word that we are in no way tied to any

of the violence that occurred in the border towns. The highest levels of the Mexico government really

need to straighten this mess out.”

territories are unsafe. A string of brutal murders of local police officials earlier this month alongState Department to issue an official travel alert forTijuana, haveLos Cabos and other territories far away from theMexico City and its border has nothing to do with Cancun,

 

 

CONSUMER/TRAVELERS’ STATEMENT: ENSURED SAFETY AT EL DORADO SPA

RESORTS & HOTELS AND AZUL HOTELS, BY KARISMA

 
 
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